> ## Documentation Index > Fetch the complete documentation index at: https://docs.alana.shopping/llms.txt > Use this file to discover all available pages before exploring further. # Cancellation > Learn how to cancel your Alana Shopping B2B subscription and what happens to your workspace and data after cancellation. # Cancellation We're sorry to see you go! If you decide to cancel your subscription, here's what you need to know. ## How to Cancel Your Subscription Cancellation is straightforward and can be done by any workspace admin. **To cancel:** 1. Go to **Workspace Settings** 2. Select **Billing** or **Plans** 3. Scroll to the bottom and find **Cancel Subscription** or **Danger Zone** 4. Click **Cancel Subscription** 5. You'll see a confirmation dialog with what happens next 6. Click **Yes, Cancel My Subscription** to confirm Your cancellation is now processed. No further action is needed. *** ## What Happens After Cancellation ### Immediate Changes * Your subscription is canceled effective immediately * You won't be charged again * **Active billing period:** You keep your current plan features until the end of your billing period ### At the End of Your Billing Period * Your workspace **automatically moves to the Free plan** * All restricted features are locked (extra brands, products, team members) * Your data is preserved but you can only edit within Free plan limits ### Data Retention Your data is kept safe for **30 days** after your billing period ends: * All products, content, and workspace data remain in our system * You can still view your data during this 30-day grace period * After 30 days, all data is permanently deleted and cannot be recovered *** ## Keeping Your Data Before canceling, consider exporting your workspace data for your records. **To export your data:** 1. Go to **Workspace Settings** > **Data & Privacy** 2. Find the **Export Data** option 3. Select what you want to export (products, content, analytics, etc.) 4. Click **Download Export** 5. Your data will be prepared as a file (usually CSV or JSON) For detailed instructions, see [Data and Privacy](/help/faq/data-and-privacy). *** ## Reactivating Your Subscription Changed your mind? You can reactivate your subscription anytime. **To reactivate:** 1. Go to **Workspace Settings** > **Billing** 2. Find **Reactivate Subscription** or **Choose a Plan** 3. Select the plan you want (Free, Pro, or Enterprise) 4. Click **Reactivate** 5. Confirm your payment method 6. Click **Confirm** Your subscription is now active again, and all your preserved data becomes accessible. ### Grace Period If you cancel and want to reactivate **within 30 days**, your data is fully intact and instantly available. If more than 30 days have passed, your data has been deleted and cannot be recovered. *** ## Before You Cancel Here are a few things to consider: ### Free Plan Option Don't want to pay? Try the **Free plan** instead of canceling: * Still access your workspace * Manage 1 brand and up to 100 products * Generate content with 5,000 AI credits/month * See [Plans and Pricing](/help/account/plans-and-pricing) for details ### Downgrade Instead If cost is the issue, **downgrade to a lower-paid plan** rather than cancel: * Keep all your data accessible * Pay less each month * Upgrade again anytime * See [Upgrading and Downgrading](/help/account/upgrading-downgrading) for instructions ### Support Have a problem? Our team is here to help: * **Technical issues?** Contact [support](/help/faq/contact-support) * **Pricing questions?** Let's discuss options that work for your budget * **Feature requests?** We'd love to hear what would keep you using Alana Shopping B2B *** ## Cancellation FAQs **Will I get a refund if I cancel mid-billing cycle?** No. Your subscription runs through the end of your billing period, and you'll have access to your current plan's features until then. If you need to discuss a refund, contact [support](/help/faq/contact-support). **Can I cancel immediately without waiting for the billing period to end?** Yes, you can cancel immediately. Your current plan remains active through the end of the billing period, but you won't be charged for the next cycle. **What if I have team members — are their accounts deleted too?** When your workspace is canceled: * Team members lose access to the workspace * Their personal accounts still exist, but they can't access any workspaces * If invited to another workspace, they can access that instead **Can someone else in my workspace cancel the subscription?** Only **workspace admins** can cancel the subscription. If you're not an admin, ask your workspace admin to do this. **Do you accept feedback on why I'm leaving?** Absolutely! When you cancel, you can optionally provide feedback. We genuinely read it and use it to improve. You can also [contact support](/help/faq/contact-support) anytime to share suggestions. *** ## What About My Invoices? Your past invoices remain available in **Workspace Settings** > **Billing** after cancellation. You can still download them as PDFs for your records indefinitely. See [Invoices and Payments](/help/account/invoices-and-payments) for more details. *** ## Recovering Deleted Data If your 30-day grace period has ended and your data was deleted, unfortunately **there is no way to recover it**. This is why we recommend exporting your data before the grace period expires. For prevention tips, see [Data and Privacy](/help/faq/data-and-privacy). *** ## Still Have Questions? * **Unsure about cancellation?** Try the Free plan first — no commitment needed * **Technical help needed?** Contact our [support team](/help/faq/contact-support) * **Billing question?** See [Invoices and Payments](/help/account/invoices-and-payments) We're here to help, whatever you decide! *** ## Related Resources * [Plans and Pricing](/help/account/plans-and-pricing) — Explore all plan options * [Upgrading and Downgrading](/help/account/upgrading-downgrading) — Downgrade instead of cancel * [Data and Privacy](/help/faq/data-and-privacy) — Export and protect your data * [Contact Support](/help/faq/contact-support) — Get help from our team