> ## Documentation Index
> Fetch the complete documentation index at: https://docs.alana.shopping/llms.txt
> Use this file to discover all available pages before exploring further.

# Upgrading and Downgrading Your Plan

> Step-by-step guide to change your Alana Shopping B2B plan, with information about billing and what happens when you upgrade or downgrade.

# Upgrading and Downgrading Your Plan

You can change your plan at any time. Upgrades are effective immediately, while downgrades take effect at the end of your current billing cycle.

## Upgrading Your Plan

Upgrading gives you access to more brands, products, AI credits, and team members immediately.

**To upgrade:**

1. Go to your **Workspace Settings**
2. Select **Billing** or **Plans**
3. Find your current plan and click **View Plans** or **Upgrade**
4. Choose the new plan you want (Pro or Enterprise)
5. Review the plan features and new price
6. Click **Upgrade to \[Plan Name]**
7. Confirm your payment method
8. Click **Confirm Upgrade**

**Your upgrade is now active.** You'll have immediate access to the new plan's features.

### Prorated Billing for Upgrades

When you upgrade mid-billing cycle, you'll only pay for the remaining days at the new plan's rate:

* **Example:** You're on the Free plan and upgrade to Pro on the 20th of a 30-day month
* **You pay:** (Pro price × 10 days) ÷ 30 days
* **On your next billing date:** You're charged the full Pro price

This is automatically calculated — no action needed on your part.

***

## Downgrading Your Plan

Downgrading takes effect at the end of your current billing period, so you get full value from your current plan.

**To downgrade:**

1. Go to **Workspace Settings**
2. Select **Billing** or **Plans**
3. Find your current plan and click **Change Plan** or **Manage**
4. Choose the plan you want to downgrade to
5. Review what features will be restricted (see below)
6. Click **Downgrade to \[Plan Name]**
7. Confirm the action

**Your downgrade is scheduled** for the end of your billing cycle. You'll keep your current plan's features until then.

### What Happens When You Downgrade

When your downgrade takes effect, features restricted in the new plan become **locked**, but your data is preserved:

* **Extra brands locked:** If you're on Pro (3 brands) and downgrade to Free (1 brand), brands 2 and 3 are locked — you can see them but not edit them
* **Extra products locked:** If you exceed the product limit of your new plan, extra products are hidden but not deleted
* **AI credits reset:** You'll start your next month with the new plan's monthly credit allotment
* **Team members:** If your new plan has fewer member slots, extra members can't log in — but their accounts remain intact

**Your data is safe.** If you upgrade again later, all locked content becomes accessible again.

***

## Moving Between Specific Plans

### Free → Pro

* **Effective immediately**
* Gain: 2 more brands, 4,900 more products, 45,000 more AI credits, 4 more team members, priority support
* You'll see new available features right away

### Pro → Enterprise

* **Effective immediately**
* Gain: Unlimited brands, products, AI credits, team members, dedicated support, custom integrations
* Perfect for rapid scaling

### Pro → Free

* **Effective at end of billing cycle**
* Lose: 2 brands, thousands of products, AI credits, team members
* Brands and products become read-only (data preserved)

### Enterprise → Pro or Free

* **Effective at end of billing cycle**
* Downgrade takes effect after your billing period ends
* Enterprise features (custom integrations, dedicated support) become unavailable

***

## Can I Cancel My Subscription?

Yes! See [Cancellation](/help/account/cancellation) for information about canceling your subscription and what happens to your data.

***

## Billing Questions

**Do I get a refund if I downgrade?** No, but you'll have access to all features of your current plan until the billing cycle ends. Downgrades don't trigger prorated refunds.

**What if I upgrade and then want to downgrade?** You can downgrade anytime. The downgrade takes effect at the end of your billing period.

**Can I switch between billing cycles?** Your billing date is set when you first subscribe. Contact [support](/help/faq/contact-support) if you need to adjust your billing date.

***

## Still Need Help?

* **Can't find the Billing section?** Make sure you have workspace admin permissions. If you don't, ask your workspace admin to manage billing
* **Having trouble with payment?** See [Invoices and Payments](/help/account/invoices-and-payments)
* **Other questions?** Contact our [support team](/help/faq/contact-support)

***

## Related Resources

* [Plans and Pricing](/help/account/plans-and-pricing) — Detailed comparison of all plans
* [Cancellation](/help/account/cancellation) — How to cancel your subscription
* [Invoices and Payments](/help/account/invoices-and-payments) — Billing history and payment methods