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Cancellation

We’re sorry to see you go! If you decide to cancel your subscription, here’s what you need to know.

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How to Cancel Your Subscription

Cancellation is straightforward and can be done by any workspace admin. To cancel:
  1. Go to Workspace Settings
  2. Select Billing or Plans
  3. Scroll to the bottom and find Cancel Subscription or Danger Zone
  4. Click Cancel Subscription
  5. You’ll see a confirmation dialog with what happens next
  6. Click Yes, Cancel My Subscription to confirm
Your cancellation is now processed. No further action is needed.

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What Happens After Cancellation

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Immediate Changes

  • Your subscription is canceled effective immediately
  • You won’t be charged again
  • Active billing period: You keep your current plan features until the end of your billing period

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At the End of Your Billing Period

  • Your workspace automatically moves to the Free plan
  • All restricted features are locked (extra brands, products, team members)
  • Your data is preserved but you can only edit within Free plan limits

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Data Retention

Your data is kept safe for 30 days after your billing period ends:
  • All products, content, and workspace data remain in our system
  • You can still view your data during this 30-day grace period
  • After 30 days, all data is permanently deleted and cannot be recovered

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Keeping Your Data

Before canceling, consider exporting your workspace data for your records. To export your data:
  1. Go to Workspace Settings > Data & Privacy
  2. Find the Export Data option
  3. Select what you want to export (products, content, analytics, etc.)
  4. Click Download Export
  5. Your data will be prepared as a file (usually CSV or JSON)
For detailed instructions, see Data and Privacy.

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Reactivating Your Subscription

Changed your mind? You can reactivate your subscription anytime. To reactivate:
  1. Go to Workspace Settings > Billing
  2. Find Reactivate Subscription or Choose a Plan
  3. Select the plan you want (Free, Pro, or Enterprise)
  4. Click Reactivate
  5. Confirm your payment method
  6. Click Confirm
Your subscription is now active again, and all your preserved data becomes accessible.

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Grace Period

If you cancel and want to reactivate within 30 days, your data is fully intact and instantly available. If more than 30 days have passed, your data has been deleted and cannot be recovered.

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Before You Cancel

Here are a few things to consider:

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Free Plan Option

Don’t want to pay? Try the Free plan instead of canceling:
  • Still access your workspace
  • Manage 1 brand and up to 100 products
  • Generate content with 5,000 AI credits/month
  • See Plans and Pricing for details

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Downgrade Instead

If cost is the issue, downgrade to a lower-paid plan rather than cancel:

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Support

Have a problem? Our team is here to help:
  • Technical issues? Contact support
  • Pricing questions? Let’s discuss options that work for your budget
  • Feature requests? We’d love to hear what would keep you using Alana Shopping B2B

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Cancellation FAQs

Will I get a refund if I cancel mid-billing cycle? No. Your subscription runs through the end of your billing period, and you’ll have access to your current plan’s features until then. If you need to discuss a refund, contact support. Can I cancel immediately without waiting for the billing period to end? Yes, you can cancel immediately. Your current plan remains active through the end of the billing period, but you won’t be charged for the next cycle. What if I have team members — are their accounts deleted too? When your workspace is canceled:
  • Team members lose access to the workspace
  • Their personal accounts still exist, but they can’t access any workspaces
  • If invited to another workspace, they can access that instead
Can someone else in my workspace cancel the subscription? Only workspace admins can cancel the subscription. If you’re not an admin, ask your workspace admin to do this. Do you accept feedback on why I’m leaving? Absolutely! When you cancel, you can optionally provide feedback. We genuinely read it and use it to improve. You can also contact support anytime to share suggestions.

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What About My Invoices?

Your past invoices remain available in Workspace Settings > Billing after cancellation. You can still download them as PDFs for your records indefinitely. See Invoices and Payments for more details.

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Recovering Deleted Data

If your 30-day grace period has ended and your data was deleted, unfortunately there is no way to recover it. This is why we recommend exporting your data before the grace period expires. For prevention tips, see Data and Privacy.

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Still Have Questions?

  • Unsure about cancellation? Try the Free plan first — no commitment needed
  • Technical help needed? Contact our support team
  • Billing question? See Invoices and Payments
We’re here to help, whatever you decide!
Last modified on February 16, 2026