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Invoices and Payments

All your billing information — invoices, payment history, and receipts — is managed in one place. Only workspace admins can access billing settings.

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Viewing Your Invoices

Your invoices are available anytime in Workspace Settings. To find your invoices:
  1. Go to Workspace Settings
  2. Select Billing
  3. Scroll down to Billing History or Invoices
  4. You’ll see a list of all your invoices with dates and amounts
Each invoice shows:
  • Invoice date — When you were billed
  • Amount — How much you were charged
  • Plan — Which plan was active
  • Status — Paid or pending

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Downloading Receipts

You can download any invoice as a PDF receipt for your records or accounting. To download a receipt:
  1. Open Workspace Settings > Billing
  2. Find the invoice you want in Billing History
  3. Click the Download icon or PDF link next to it
  4. The PDF will download to your computer
Invoices include:
  • Invoice number and date
  • Your workspace name and address
  • Itemized charges (plan, term, quantity)
  • Payment method used
  • Total amount paid

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Updating Your Payment Method

Your payment method is how we charge you each billing cycle. You can update it anytime. To change your payment method:
  1. Go to Workspace Settings > Billing
  2. Find Payment Method or Billing Info
  3. Click Edit or Update Payment Method
  4. Enter your new card details:
    • Card number
    • Expiration date (MM/YY)
    • CVC/CVV code
    • Cardholder name
  5. Click Save or Update Payment Method
Your new payment method will be used for your next billing cycle.

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Payment Method Security

  • We accept credit cards via Stripe — A secure, industry-standard payment processor
  • Your card data is never stored on our servers — Stripe handles all payment processing
  • Your information is encrypted — All data transfers are secure

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Supported Payment Methods

Currently, Alana Shopping B2B accepts:
  • Visa
  • Mastercard
  • American Express
  • Discover
If you need to pay by invoice or have other payment preferences, contact our support team.

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Billing Cycle & Due Dates

Your billing date is set when you first subscribe. Here’s how it works:
  • Monthly billing: You’re charged once a month on your billing date
  • Annual billing (if available): You’re charged once per year
  • Automatic renewal: Your subscription automatically renews each cycle unless you cancel
You’ll receive an email reminder a few days before your billing date.

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Failed Payment

If a payment fails:
  1. You’ll receive an email notification
  2. Go to Workspace Settings > Billing
  3. Update your payment method (see above)
  4. We’ll automatically retry the payment within 24 hours
  5. If the retry succeeds, you’re all set
  6. If it fails again, your workspace may be limited to Free plan features
To avoid service interruption, update your payment method as soon as you get a failed payment notification.

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Billing Disputes

If you have a question about a charge or believe there’s an error on your invoice:
  1. Review the invoice details in Workspace Settings > Billing
  2. Check the Plan and Billing Period to ensure accuracy
  3. If you still have questions, contact our support team
Provide your support team with:
  • Invoice number
  • Billing date
  • Amount in question
  • Brief description of the issue

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Tax Information

Invoices may include tax depending on your location. Alana Shopping B2B:
  • Complies with local tax laws — Tax is calculated and included where required
  • Provides VAT/GST information — Available on your invoice if applicable
If you need a tax certificate or have tax-related questions, contact support.

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Common Billing Questions

How do I get an invoice without a subscription? Contact support for special billing arrangements. Can I change my billing date? Your billing date is typically fixed. Contact support to request a change. Do you offer annual discounts? Some plans may offer annual billing discounts. Check your plan options in Workspace Settings > Billing. What if I’m charged twice? This shouldn’t happen, but if it does, contact support immediately with your invoice numbers.
Last modified on February 16, 2026