Upgrading and Downgrading Your Plan
You can change your plan at any time. Upgrades are effective immediately, while downgrades take effect at the end of your current billing cycle.Upgrading Your Plan
Upgrading gives you access to more brands, products, AI credits, and team members immediately. To upgrade:- Go to your Workspace Settings
- Select Billing or Plans
- Find your current plan and click View Plans or Upgrade
- Choose the new plan you want (Pro or Enterprise)
- Review the plan features and new price
- Click Upgrade to [Plan Name]
- Confirm your payment method
- Click Confirm Upgrade
Prorated Billing for Upgrades
When you upgrade mid-billing cycle, you’ll only pay for the remaining days at the new plan’s rate:- Example: You’re on the Free plan and upgrade to Pro on the 20th of a 30-day month
- You pay: (Pro price × 10 days) ÷ 30 days
- On your next billing date: You’re charged the full Pro price
Downgrading Your Plan
Downgrading takes effect at the end of your current billing period, so you get full value from your current plan. To downgrade:- Go to Workspace Settings
- Select Billing or Plans
- Find your current plan and click Change Plan or Manage
- Choose the plan you want to downgrade to
- Review what features will be restricted (see below)
- Click Downgrade to [Plan Name]
- Confirm the action
What Happens When You Downgrade
When your downgrade takes effect, features restricted in the new plan become locked, but your data is preserved:- Extra brands locked: If you’re on Pro (3 brands) and downgrade to Free (1 brand), brands 2 and 3 are locked — you can see them but not edit them
- Extra products locked: If you exceed the product limit of your new plan, extra products are hidden but not deleted
- AI credits reset: You’ll start your next month with the new plan’s monthly credit allotment
- Team members: If your new plan has fewer member slots, extra members can’t log in — but their accounts remain intact
Moving Between Specific Plans
Free → Pro
- Effective immediately
- Gain: 2 more brands, 4,900 more products, 45,000 more AI credits, 4 more team members, priority support
- You’ll see new available features right away
Pro → Enterprise
- Effective immediately
- Gain: Unlimited brands, products, AI credits, team members, dedicated support, custom integrations
- Perfect for rapid scaling
Pro → Free
- Effective at end of billing cycle
- Lose: 2 brands, thousands of products, AI credits, team members
- Brands and products become read-only (data preserved)
Enterprise → Pro or Free
- Effective at end of billing cycle
- Downgrade takes effect after your billing period ends
- Enterprise features (custom integrations, dedicated support) become unavailable
Can I Cancel My Subscription?
Yes! See Cancellation for information about canceling your subscription and what happens to your data.Billing Questions
Do I get a refund if I downgrade? No, but you’ll have access to all features of your current plan until the billing cycle ends. Downgrades don’t trigger prorated refunds. What if I upgrade and then want to downgrade? You can downgrade anytime. The downgrade takes effect at the end of your billing period. Can I switch between billing cycles? Your billing date is set when you first subscribe. Contact support if you need to adjust your billing date.Still Need Help?
- Can’t find the Billing section? Make sure you have workspace admin permissions. If you don’t, ask your workspace admin to manage billing
- Having trouble with payment? See Invoices and Payments
- Other questions? Contact our support team
Related Resources
- Plans and Pricing — Detailed comparison of all plans
- Cancellation — How to cancel your subscription
- Invoices and Payments — Billing history and payment methods