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Transferring Workspace Ownership

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Requirements

• The person you want to transfer to is already a member of your workspace
• They have the Admin role (or higher)
• If they’re a Viewer or Editor, you’ll need to promote them to Admin first

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How to Transfer Ownership

1. Go to Workspace Settings — Click the gear icon in the top-right corner
2. Navigate to the Team tab
3. Find the member you want to make the new owner
4. Click the role dropdown next to their name
5. Select “Transfer ownership to this member” or “Make owner”
6. A confirmation dialog will appear
7. Review the information and click “Confirm transfer”

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What Happens When You Transfer Ownership

• You’re automatically demoted from Owner to Admin
• You’ll retain access to the workspace and can still manage settings
• You cannot transfer ownership again (only the new Owner can do that)

• They have full access to workspace settings and billing
• They can transfer ownership to someone else later if needed
• They can remove you from the workspace if they choose

• You can no longer transfer ownership
• You can no longer delete the workspace
• You can no longer access billing payment methods
• You can still manage team members and settings as an Admin

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Who Should Be the New Owner?

• Is a long-term member of the team
• Understands how your organization uses Alana Shopping B2B
• Can be trusted with full workspace access
• Will be responsible for workspace maintenance and security

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Revoking Transferred Ownership

1. Ask the new Owner to transfer ownership back to you, or
2. Ask the new Owner to promote you back to Owner (if they choose)

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Before You Transfer

• Are you leaving the company? — The new owner should be someone staying long-term
• Is this temporary? — You can transfer back anytime (if the new owner agrees)
• Does the new owner understand the role? — Make sure they know what being an Owner means
• Are there any pending decisions? — Resolve billing, security, or team issues before transferring

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Troubleshooting

• Make sure the member is an Admin (or Owner)
• Only Owners can transfer ownership
• Refresh the page and try again

• First, change their role to Admin
• Then follow the transfer steps above

• Ask the new Owner to transfer ownership back to you
• Or ask them to promote you to Owner

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After the Transfer

• Check that the new Owner has access to everything they need
• Make sure billing information and payment methods are updated if necessary
• Review workspace settings and security with the new Owner
• Document any important workspace procedures or configurations

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Need More Help?

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Related Topics

• Roles and Permissions — Learn what each role can do
• Inviting Team Members — Add people to your workspace
• Workspace Settings — Manage your workspace
• Contact Support — Get help from our team